Doctors surgeries usually run from 8.30 until 11.30 and from 3pm until 5pm. Later appointments can be arranged by speaking to the duty doctor.
If there are no routine appointments available, or if you wish to simply talk to a doctor, you will be offered a telephone call back from the duty doctor (usually one of the partners). In this consultation, the doctor may be able to answer your questions and help to solve your problem, or alternatively they can book you an apointment for you to see the most appropriate member of the team. Non urgent telephone consultations can also be requested with a doctor of your choice, though this should NOT be used for urgent problems.
Home visits can be requested for very sick or housebound patients. We do not usually visit children at home however.
To book a home visit please call the surgery on 0121 748 8240.
Please note that we can only offer home visits to patients living within the practice boundary area. If you live outside this area then you will need to use the 111 service to request a visit.
From February 2017 we are changing the way that repeat prescriptions can be ordered.
As a practice we are very aware of the massive costs to the NHS of wasted medications, and we wish to embrace new technologies and methods to enable swift prescription ordering whilst avoiding the over ordering of medication which we know can occur.
The main change is that we shall no longer allow local pharmacies to order prescriptions on behalf of our patients, and so for the vast majority of our patients we are asking you to resume control of the ordering process. (We are aware that some patients will not be able to manage this and we will be able to discuss a practice based system of ordering and reminders for patients who cannot order their own medictation).
Our preferred method of ordering will be via the online system through the patient services website- a service which many patients use already. If you do not have access to this system, please follow the link or speak to reception for more details.
The red post box in reception will remain another method for patients to leave written requests for prescriptions.
For those patients who cannot or who wish not to use the online ordering system, we have launched a new service, where one of our receptionists will be avilable from 8.30-12.30 each working day to take repeats orders via the telephone. Your prescription will either be arranged for collection or delivery by your preferred pharmacy or in person at Eden Court. Scripts can only be ordered on the telephone by calling our dedicated hotline 0121 748 8202
Throughout the week, and at certain times of the year we have a number of special clinics. Click here to find out more.
|Appointments||0121 748 8220/ 748 8230|
0121 748 8200 (between 11 and 3)
|REPEATS||0121 748 8202 (8.30-12.30 only)|
|Home Visits||0121 748 8240|
|Fax||0121 748 8210|
200 Tangmere Drive, Castle Vale, Birmingham, B35 6EE
Whenever the surgery is closed, emergency medical care and advice can be obtained by calling 111, or by calling the Badger service on 0300 555 9999.
From April 1st 2015, all practices are required to allocate a named accountable GP to all patients. therefore, all patients at Eden Court have a named, accountable GP, who is responsible for their overall care at the practice. Your named GP has been allocated by the practice. If you wish to know who your allocated GP is please ask at recpetion or use our contact form on this website. New patients will be given their named accountable GP at the point of registration by the receptionist.
You can still talk to, or make appointments to see any of our doctors or nurses, not just your named GP, and rest assured that this will not impact your experience at the practice in any way.
If you wish to register as a patient at Eden Court, then please download an NHS registration form here, and pop it into the surgery. We have a practice list area, but can also register patients outside of this area (with a restriction place on the availability of home visits outside of this area).
A printable form of our latest practice leaflet can be seen by clicking here.