Patient Participation Group

At Eden Court, we have an active patient participation group, which is a group of patients and practice staff who get together to plan new ideas for the surgery.

 

If you would like to join the group please use the form at the bottom of this page .

 

Here is the report from the last session of the group:

 

Dear PPG,

I would like to start by thanking you for completing our last survey. As a direct result of your comments, if a patient requests medication that isn’t on their repeat list and it is issued, you will receive a text message from us informing you that this has occurred. If we are not able to issue the medication for any reason, we will contact you to discuss this further.

There has been extensive media attention highlighting the pressures on the NHS this winter and at Eden Court we are pleased to say that we have risen to the challenge – offering over 370 additional emergency appointments in January alone. Needless to say it is not possible to sustain this volume of extra appointments and I am pleased to say that Dr L Hyde (female) will be a permanent addition to the GP team from the 23rd February 2018 working Mondays, Thursdays and Fridays. I am also delighted to announce the arrival of Santi our new phlebotomist (takes blood from patients). She will be working with us on Monday and Tuesday mornings.

Ongoing monitoring of long term conditions forms a large proportion of the care we offer. Sometimes if you have multiple conditions this could mean that you are asked to visit the practice on several occasions during the year. We are keen to gather your thoughts on whether combining these appointments would be of benefit. This would reduce the number of blood tests that a patient would undergo and hopefully reduce any inconvenience.

We are constantly updating our website and I would appreciate your thoughts on whether a frequently asked questions (FAQs) page would be useful? If you could spare 60 seconds to complete this short surveymonkey, https://www.surveymonkey.co.uk/r/N352BX9, I would be most grateful.

I do hope you will continue to be a member of Eden Court's patient participation group and thank you for your continued support. Please encourage friends and neighbours who are registered at the practice to join the group – just drop us an email at haveyoursay@edencourt.org.uk. Equally, if you wish to leave these discussions please send an email to the same address and we will remove you from the mailing list.

Thank you for your continued support,

Dr Naresh Aggarwal

 
 
 

 

 

Previous reports... 

Dear PPG,

Firstly may I apologise that I have not been in touch for some time. It has been an exciting and busy few months at the practice. We have had our annual fete which was well attended and once again raised over £1000 taking our total raised to over £15,000! I would like to thank you all for your donations and support of the practice and Cancer Research UK. 

Technology continues to play an ever increasing role in our lives and we at Eden Court are no exception. We have upgraded our practice computer systems and would like to thank you for your patience during the change. Have you tried our new streamlined online services which include booking appointments and requesting repeat? Please ask at reception for your username and password. 

As I am sure you are aware, we have a callback doctor every morning and evening who calls patients to see if their needs can be met over the phone and if not, arranges for them to be seen in surgery. We run this system so that we can see as many patients as possible. Last Monday the morning on call Doctor called 44 patients with a clinical problem and 40 patients with an administrative question - all before 11.30 when they start home visits! The doctor decides which patient to call next based on a short message taken by the reception team. This ensures that patients who may need to be seen are called before those who are phoning for an administrative reason. We have noticed an increasing number of patients refusing to leave a message and I would be grateful if you could complete a short survey at https://www.surveymonkey.co.uk/r/VR5SJ8Z to canvas your thoughts on leaving a message for the doctor. 

Another change to our practice this year was the the way that repeat prescriptions were reordered. After listening to patient feedback the prescription hub was scrapped. We employed extra receptionists to enable repeat medication to be ordered over the phone and pharmacies were no longer able to order prescriptions on behalf of patients. I am delighted to report that your support with this change has saved the NHS approximately £40,000 / year and has been so successful that it has been rolled our across Birmingham. Not only has it saved the NHS money, we now have a clearer idea if which medications patients are actually taking. We are keen to get your views on how the system is working for you via the above survey monkey. 

I do hope you will continue to be a member of Eden Court's patient participation group and thank you for your continued support. Please encourage friends and neighbours who are registered at the practice to join the group – just drop us an email at haveyoursay@edencourt.org.uk. Equally, if you wish to leave these discussions please send an email to the same address and we will remove you from the mailing list.


I would like to take this opportunity to wish you all a Merry Christmas. 


Dr Naresh Aggarwal

 
 
 
 
Dear PPG,

Firstly may I take a moment to introduce myself, I’m Dr Naresh Aggarwal and I joined Eden Court as a partner back in April.  I’ve already had the pleasure of meeting some of you and would like to thank everyone for making me feel so welcome. I look forward to getting to know the remaining members of our PPG over the coming months. 

We continue to improve the practice based on the valued feedback received in our family and friends test and via the website. The waiting room now has a noticeboard with an up to date photo of our staff members and their job titles. The fish in the pond continue to thrive as do our award winning gardening efforts led by Drs Dhahan and Beighton. We were honoured to be nominated for the “Castle Vale Unsung Heroes” community award, which I feel reflects how important our ongoing relationship with both yourselves and the wider community is.

Many thanks to those of you who attended our summer fete, it was a pleasure to see so many members of the community supporting both the practice and CRUK, our nominated charity. I sincerely hope to see you at the fete again this year – details to follow shortly. 

Looking to the future, we have drawn up plans for a practice extension, providing valuable space for two new consultation rooms and an improved waiting area. This will hopefully lead to an improvement in the breadth of services available within the practice. We are awaiting the final go ahead from NHS England and hopefully the builders will be starting soon!

Technologically we are also moving forward with the increasing availability and use of online booking and the growth of our Twitter and Facebook accounts. If you have not yet tried online booking then please speak to one of the receptionists to get signed up. Please follow us on our twitter feed which allows us to communicate practice news quickly.

Extending NHS opening hours is a big topic in the media at present and we have been listening to feedback regarding difficulties in booking appointments at convenient times. I would really appreciate you completing a very short survey atwww.surveymonkey.co.uk/r/9DJKZQ6  to give us your views on the practice opening on a Saturday morning this and a couple of other issues. This should take no more than 2 minutes.

I do hope you will continue to be a member of Eden Court's patient participation group, and do encourage friends and neighbours who are registered at the practice to join the group – just drop us an email athaveyoursay@edencourt.org.uk. Equally, if you wish to leave these discussions please send an email to the same address and we will remove you from the mailing list.
Thank you for your continuing support,


Dr Naresh Aggarwal

 

Dear PPG,

As another financial year draws to an end , it is my pleasure to announce the changes that we have made as a direct consequence of your comments and responses to our surveys and discussions this year.

Firstly, we have introduced the family and friends test, and by doing so provide an all year round feedback tool for the practice and its users. Many of you piloted this tool and it will continue to be available via our website during the year ahead. The overwhelming majority of comments and scorings have been very positive, and we have displayed the poignant ones on a new notice board in the large waiting area. One comment was to brighten up the waiting room, so we have installed this board and will provide informative and interesting displays there. We also want to get some new art work for the waiting rooms, and have approached the local school and several artists for contributions. If any PPG members have a link to art/photography please do get in touch.

The view from the waiting room has also been improved this year. We have restocked the pond with fish, and spent a lot of effort growing plants to decorate the courtyard and balcony area. We hope this bought pleasure to those looking out onto the courtyard whilst waiting to be seen.

Another comment was that patients do not always know who various members of staff are, and so we shall be installing another noticeboard with up to date photographs of each team member and their role. Photos will also be included in the newsletter, In Touch as a direct response to one piece of feedback.

In Touch is perhaps one of the bigger projects for  the months ahead. The first edition heralded the arrival of our new practice manager, Mrs Debbie Steele, and her work has begun to modernise our reception and the service offered at the front desk (again in direct response to your feedbacks). We are working on improving the tannoy system as this was also an area of complaint. This year has also seen the introduction of online booking, and shortly, online records will be available to those who request access. If you have not yet tried online booking then I suggest you may be missing out, and please speak to one of the receptionists to get signed up.

Late evening appointments was a recurring theme on the last wave of emails from the PPG, and so we now offer a service whereby the duty doctor will take triage calls to specifically accommodate those who work late, or cannot make a routine appointment. Speak to the receptionist if this service is relevant to you, or wish to arrange an after work appointment.

Before I close, I wish to thank everyone for their ongoing support and constructive comments, and I also wish to announce a date for your diaries, which is June the 27th, when we will be holding our first charity summer fete on the surgery grounds. Proceeds will help boost Shirley's excellent Cancer Research campaign, and it looks like being a great day for Eden Court. Offers of help or stall holders will be gratefully received.

I do hope you will continue to be a member of Eden Court's patient participation group, and do encourage friends and neighbours who are registered to join the group. (emailhaveyoursay@edencourt.org.uk). Equally, if you wish to leave these discussions please send an email to the same address and we will remove you from the mailing list.

Thanks for all the support you offer,

Best wishes

 

Dr Edwards

 

 

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All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Eden Court in the last financial year was £112,643 before tax and National Insurance. This is for 4 full time GPs.
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200 Tangmere Drive • Castle Vale • Birmingham • B35 6EE
Tel: 0121 748 8200 • Fax: 0121 748 8210
Partners: Dr P Beighton, Dr R Edwards, Dr P Dhahan, Dr N Aggarwal Practice Manager: Mrs D Steele