COVID -19 Important changes to help us all stay safe
The ongoing Coronavirus pandemic has had a massive effect on all our lives, incluidng the way the the surgery is currently able to operate. At present we are providing telephone consutations for all patients, and are unable to offer prebookable face to face consultations.
After a discussion with one of our clinicians, it may be possible to arrange a surgery appointment if the condition you have means that is essential, but wherever possible all patients should avoid coming to the surgery.
Repeat prescriptions and Med3 doctors notes can all be dealt with online, and many of the routine healthchecks and monitroing can also be done over the telphone or via a video consultation. We will be issuing 6 months worth of repeat prescriptions when you next order your medication, and this will be availble to collect from your nominated pharmacy.
Doctors surgeries usually run from 8.30 until 11.30 and from 3pm until 5pm. Later appointments can be arranged by speaking to the duty doctor.
Evening and weekend appointments can now be booked via reception at the Poplars Surgery Hub.
If there are no routine appointments available, or if you wish to simply talk to a doctor, you will be offered a telephone call back from the duty doctor (usually one of the partners). In this consultation, the doctor may be able to answer your questions and help to solve your problem, or alternatively they can book you an apointment for you to see the most appropriate member of the team. Non urgent telephone consultations can also be requested with a doctor of your choice, though this should NOT be used for urgent problems.
We would like to think that all our patients could arrive on time or before their allocated appointment time so that the surgieries can run smoothly and patients can be given the time and attention that they deserve.
However, if a patient arrives more than TEN minutes late for their appointment then we can not guarantee that it will be possible to be seen by the doctor/nurse and they will be asked to re-book. Punctual patients will be given priority unless clinical needs dictates differently.
Home visits can be requested for very sick or housebound patients. We do not usually visit children at home however.
To book a home visit please call the surgery on 0121 748 8240.
Please note that we can only offer home visits to patients living within the practice boundary area.
If you live outside the practice area, you are still welcome to register at Eden Court under the 'GP Choice Scheme'. Being part of this scheme does not change the services you can expect to receive, however if in an emergency you feel that a GP home visit is needed during our opening hours then you can call 111 and let then know that you are part of the GP Choice scheme. This way an appropriate review can be arranged.
The most efficient way to order your repeat prescriptions is by using the online ordering sytem through Systmone online. You can get a login from reception and then order your repeats to be sent to your preferred chemist or collected from the surgery.
An alternative way is to use your paper repeat slip and leave your request at the surgery in our red post box.
For those patients who cannot or who wish not to use the online ordering system, we have launched a new service, where one of our receptionists will be available from 8.30-12.30 each working day to take repeats orders via the telephone. Your prescription will either be arranged for collection or delivery by your preferred pharmacy or in person at Eden Court. Scripts can only be ordered on the telephone by calling our dedicated hotline 0121 748 8202
Throughout the week, and at certain times of the year we have a number of special clinics. Click here to find out more.
|Appointments||0121 748 8220/ 748 8230|
0121 748 8200 (between 11 and 3)
|REPEATS||0121 748 8202 (8.30-12.30 only)|
|Home Visits||0121 748 8240|
|Fax||0121 748 8210|
200 Tangmere Drive, Castle Vale, Birmingham, B35 6EE
Whenever the surgery is closed, emergency medical care and advice can be obtained by calling 111, or by calling the Badger service on 0300 555 9999.
From April 1st 2015, all practices are required to allocate a named accountable GP to all patients. therefore, all patients at Eden Court have a named, accountable GP, who is responsible for their overall care at the practice. Your named GP has been allocated by the practice. If you wish to know who your allocated GP is please ask at recpetion or use our contact form on this website. New patients will be given their named accountable GP at the point of registration by the receptionist.
You can still talk to, or make appointments to see any of our doctors or nurses, not just your named GP, and rest assured that this will not impact your experience at the practice in any way.
Eden Court is fully compliant with the new GDPR (General Data Protection Regulations) that apply from 25 May 2018. Please see our new Privary tab for more information.
Every contact with a doctor is confidential; it is your information and will be released only with your consent.
We may share some information we hold about you with other NHS organisations. This is to let you know about services available so that we can deliver the best healthcare to meet your needs.
We will not disclose any clinical information about you without your permission. If you have concerns about this please speak to your doctor.
If you wish to register as a patient at Eden Court, then please download an NHS registration form here, and pop it into the surgery. We have a practice list area, but can also register patients outside of this area under the GP choice scheme (with a restriction place on the availability of home visits outside of this area).
A printable form of our latest practice leaflet can be seen by clicking here.