Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- use the Accurx service
- use your NHS account (through the NHS website or NHS App) or 0121 748 8220 to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Consultation times
Doctors surgeries usually run from 8:30am until 11:30am and from 3pm until 5pm. Later appointments can be arranged by speaking to the duty doctor.
Evening and weekend appointments can now be booked via accurx.
Enhanced access
Selected evening and weekend appointments are now routinely available for our patients.
These appointments will take place at Eden Court Medical Practice.
Appointments are bookable via accurx, and can be with a GP, Paramedic or nurse.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Telephone consultations
If there are no routine appointments available, or if you wish to simply talk to a doctor, you will be offered a telephone call back from the duty doctor (usually one of the partners).
In this consultation, the doctor may be able to answer your questions and help to solve your problem, or alternatively they can book you an appointment for you to see the most appropriate member of the team.
Non urgent telephone consultations can also be requested with a doctor of your choice, though this should not be used for urgent problems.
Punctuality
We would like to think that all our patients could arrive on time or before their allocated appointment time so that the surgeries can run smoothly and patients can be given the time and attention that they deserve.
However, if a patient arrives more than ten minutes late for their appointment then we cannot guarantee that it will be possible to be seen by the doctor and they will be asked to re-book. If late for a nursing team appointment, there will be no capacity to be seen and there will be a requirement to rebook your appointment. Please ensure plenty of time is made available to arrive for your appointment. Punctual patients will be given priority unless clinical needs dictates differently.
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the Accurx service
- phone us on 0121 748 8200 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call the BADGER service (Birmingham and District General practitioner Emergency Room) on 0300 555 9999.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits can be requested for very sick or housebound patients. We do not usually visit children at home however.
To book a home visit please call the surgery on 0121 748 8200.
Please note that we can only offer home visits to patients living within the practice boundary area.
If you live outside the practice area, you are still welcome to register at Eden Court under the ‘GP Choice Scheme’. Being part of this scheme does not change the services you can expect to receive, however if in an emergency you feel that a GP home visit is needed during our opening hours then you can call 111 and let then know that you are part of the GP Choice scheme. This way an appropriate review can be arranged.